IT Starter
Ideal for 1–3 users
$149CAD/month
Taxes extra
- 2 hours of remote support per month
- Computer and software troubleshooting
- Business email support
- Basic Microsoft 365 assistance
- Basic preventive checks
IT Support Plans & Pricing
IT Support That Fits Your Business and Your Budget
From quick computer fixes to ongoing technology support, GorgoraTech helps small businesses stay connected, secure and productive. Choose flexible remote support, scheduled on-site assistance in Edmonton, or recurring subscriptions.
- Edmonton-based support
- Flexible service options
- Transparent pricing
- Small business focused
Monthly IT Support Plans
Ongoing Support, Predictable Pricing
Choose the level of monthly support that matches your team. All prices are in CAD per month, taxes extra.
IT Growth
Ideal for up to 5 users
$299CAD/month
Taxes extra
- 5 hours of remote support per month
- Everything in IT Starter
- Proactive update checks
- Microsoft 365 account administration
- User account and MFA support
- Monthly support summary
IT Premium
Ideal for up to 10 users
$499CAD/month
Taxes extra
- 9 total support hours per month
- Up to 1 hour of scheduled on-site assistance within the included allowance
- Priority support queue during standard business hours
- Security and access review
- Vendor coordination
- Quarterly technology planning
Scheduled on-site work is subject to Edmonton service-area and travel terms.
Included hours reset each billing period and do not roll over. Final pricing and scope are confirmed in a signed service agreement.
Flexible Support Plans
Pay on the Schedule That Suits You
Prefer smaller, more frequent billing? Weekly and biweekly plans give you dedicated support time without a monthly commitment.
Weekly Remote Starter
45 minutes per week · Up to 3 users
$49CAD/week
Taxes extra
- Remote help desk
- Email and account support
- Basic preventive checks
Weekly Business Support
1.5 hours per week · Up to 5 users
$89CAD/week
Taxes extra
- Remote help desk
- Microsoft 365 administration
- Endpoint and update checks
Weekly Business Plus
3 hours per week · Up to 8 users
$149CAD/week
Taxes extra
- Priority remote support
- Network and email troubleshooting
- User account changes
- Minor website updates
Included time resets each billing period and does not roll over. Prices in CAD, taxes extra.
Pay-As-You-Go IT Support
Need Help Without a Subscription?
Get expert help only when you need it, billed at transparent hourly rates.
| Service | Price (CAD) |
|---|---|
| Remote IT troubleshooting | $75/hour |
| On-site IT support in Edmonton | $105/hour |
| Microsoft 365 / Entra administration | $90/hour |
| Network and Wi-Fi troubleshooting | $105/hour |
| Website / WooCommerce support | $85/hour |
| Cybersecurity / identity support | $110/hour |
| Prearranged after-hours emergency support | $150/hour |
Fixed-Price IT Services
Common Tasks, Clear Starting Prices
Know the starting cost before we begin. Expand any service to see what is covered. Complex issues found during a task are quoted separately with your approval.
PC health check and tune-upFrom$65/device
Review of performance, startup items, storage and pending updates on one computer.
Scope: Excludes hardware repair, data recovery and operating system reinstallation.
New laptop or desktop setupFrom$95/device
Initial setup of a new computer with user account, updates and standard business apps.
Scope: Excludes data migration from old devices and software licences.
Business email / M365 account setupFrom$55/user
Create and configure one business email or Microsoft 365 user and connect their devices.
Scope: Excludes licence costs, domain migrations and mailbox data transfers.
Password reset / MFA recoveryFrom$35/request
Help regaining access to one account, including multi-factor authentication reset.
Scope: Requires verified account ownership. Excludes compromised-account investigations.
Printer setupFrom$65/device
Connect one printer or multifunction device to your network and computers.
Scope: Excludes printer hardware repair and vendor-specific service contracts.
Wi-Fi troubleshootingFrom$95/visit
Diagnose common Wi-Fi coverage, connection and configuration issues.
Scope: Excludes new equipment, cabling and internet-provider faults.
Basic malware / security checkFrom$85/device
Scan one device for common malware and review basic security settings.
Scope: Excludes ransomware response, forensic analysis and full remediation.
User onboarding / offboardingFrom$65/user
Set up or remove one user's accounts and access across agreed business systems.
Scope: Excludes device purchases, licences and data migrations.
WordPress monthly update visitFrom$95/site
Review and apply WordPress core, theme and plugin updates for one site.
Scope: Excludes paid plugin costs, custom code fixes and redesign work.
WooCommerce checkout testFrom$75/test
Walk through cart, checkout and order email flow on one WooCommerce store.
Scope: Testing and findings only. Fixes are quoted separately.
Domain / DNS / SSL changeFrom$75/change
Make one domain, DNS record or SSL certificate change with your provider.
Scope: Excludes domain or certificate purchase fees and full email migrations.
Backup and restore readiness checkFrom$95/system
Review whether one system's backups exist and can be restored.
Scope: Excludes backup software, storage costs and actual data recovery.
IT consultation / assessmentFrom$125/session
Structured review of your current technology, risks and priorities.
Scope: Recommendations only. Implementation work is quoted separately.
Starting prices in CAD, taxes extra. Hardware, licences and travel fees are additional.
Website & E-Commerce Care
Keep Your Website Healthy and Selling
Care plans for existing and prospective GorgoraTech website clients, from simple business sites to WooCommerce stores.
Website Essential
$79CAD/month
- WordPress update review
- Uptime and backup verification
- Contact-form check
- 30 minutes of minor edits
Website Business
$149CAD/month
- Everything in Website Essential
- Security review
- Minor content updates
- Monthly status report
- 1 hour of edits
E-Commerce Care
$249CAD/month
- WooCommerce update review
- Checkout, order and email testing
- Payment integration check
- Backup verification
- Basic technical SEO checks
- 2 hours of content/support
Not included: hosting, paid plugins, major redesigns, payment processing fees and custom development.
Monitoring and backup checks are verification tasks. Active monitoring or automatic backup tools are only included when configured and listed in your signed agreement. Prices in CAD, taxes extra.
Compare Plans
Side-by-Side Package Comparison
Every subscription at a glance. Scroll horizontally on smaller screens.
| Plan | Price | Support hours | Users | Remote assistance | Microsoft 365 | Basic security checks | On-site allowance | Reporting | Priority queue | Request |
|---|---|---|---|---|---|---|---|---|---|---|
| Monthly | ||||||||||
| IT Starter | $149/month | 2 hours/month | 1–3 users | Included | Basic | Basic preventive checks | Not included | Not included | Not included | |
| IT GrowthPopular | $299/month | 5 hours/month | Up to 5 users | Included | Account administration | Proactive update checks | Not included | Monthly summary | Not included | |
| IT Premium | $499/month | 9 hours/month | Up to 10 users | Included | Account administration | Security & access review | Up to 1 hr within allowance | Quarterly planning | Business hours | |
| Weekly | ||||||||||
| Weekly Remote Starter | $49/week | 45 min/week | Up to 3 users | Included | Email & account support | Basic preventive checks | Not included | Not included | Not included | |
| Weekly Business Support | $89/week | 1.5 hours/week | Up to 5 users | Included | Administration | Endpoint & update checks | Not included | Not included | Not included | |
| Weekly Business Plus | $149/week | 3 hours/week | Up to 8 users | Included | User account changes | Not included | Not included | Not included | Remote support | |
| Biweekly | ||||||||||
| Biweekly Remote Starter | $89/every 2 weeks | 1.5 hours/period | Up to 3 users | Included | Basics | Preventive checks | Not included | Not included | Not included | |
| Biweekly Business Support | $159/every 2 weeks | 3 hours/period | Up to 5 users | Included | Email & onboarding | Endpoint health | Not included | Not included | Not included | |
| Biweekly Business Plus | $269/every 2 weeks | 6 hours/period | Up to 8 users | Included | Included | Basic security hygiene | Not included | Not included | Remote assistance | |
No plan includes unlimited support or guaranteed response times. Prices in CAD, taxes extra.
How It Works
Getting Started Is Simple
No automatic payments or sign-ups online. Every plan begins with a conversation and a written agreement.
Choose a plan
Compare subscriptions or one-time services.
Tell us about your business
Share your number of users, devices and support needs.
Receive a service agreement
Confirm service scope, availability, exclusions and billing terms.
Start receiving support
Get assistance through the agreed support channels.
FAQ
Frequently Asked Questions
Terms & Coverage
What to Expect From Our Support
Standard support hours
Monday–Friday, 9 AM–5 PM Mountain Time, excluding statutory holidays.
Routine response target
One business day during standard support hours. This is a target, not a guaranteed resolution time.
- Support hours are tracked in 15-minute increments, subject to applicable minimums.
- Unused plan hours expire at the end of each billing period.
- Additional work requires client approval.
- Hardware, third-party software, licences, hosting and security tools are excluded.
- Major migrations, data recovery, ransomware response and 24/7 monitoring require separate quotes.
- Final pricing and scope require a signed agreement.
- Taxes extra where applicable.
Not sure which option fits? We'll help you choose.
Not Sure Which IT Support Plan Fits Your Business?
Tell us about your team, devices and challenges, and we'll recommend the right option. No obligation, no automatic charges.